Terms of service & FAQ

Frequently asked questions (FAQ) & terms of service (TOS)

Free AdWords Audits & Reviews

We offer written and screen share audits. Both are covered in more detail on their respective pages.

Yes. The audit is also an opportunity for us to see how much potential your account has for improvement.

The next step is to signup for monthly management. This is of course 100% optional. Budgetary pricing is provided on our services pages.

We will require temporary agency manager access to your advertising account/s, for example, Google Ads, Facebook Ads, Bing Ads and Google Analytics. We shall send an invite for access and can provide assistance once booked.

To be eligible your company should have used AdWords for over 30 days. We do reserve the right to provide the free audit. This is rarely the case but see below for more details. 

Pricing

For budgetary purposes, pricing is listed on our services pages. We charge based on the targeting features used and setup, and a small percentage of the advertising spend.

We provide fixed plans and also custom plans based on your company industry , as well as advertising budget.

We also provide adhoc services if only new or extra targeting features setup services are required. We also provide periodic health check services.

What is covered in Monthly Management

See each services pages for a detailed breakdown of the service.

Do you just need new or extra targeting features setup? Contact us for a custom quotation.

Payment terms

Payment is due in advance of each month. We do require 7 days’ notice if you wish to pause using our services. We charge based on the targeting features used and setup, and a small percentage of the advertising spend. Budgetary pricing is provided on the services pages.

We prefer direct debit as this simplifies the accounting process. We do also accept bank transfer payments.

We provide custom quotes upon request if you only need implementation services. Payment is due in advance via bank transfer payment for the agreed scope of work.

We back up our work with a no quibble, 100% money back guarantee – if you are anything less than highly satisfied within 30 days, just let us know and we will provide a full refund. This is our quality guarantee to all new clients.

*NB to be eligible for this offer, you your advertising spend has to be more than 5K each month. Small accounts are not eligible as they may not need long term management.

Payment is due in advance of each month. We prefer direct debit as this simplifies the accounting process. We also accept bank transfer payments.

Your company credit card is billed directly by Google for the traffic purchased. We only charge for the management services.

If you have never advertised with AdWords we can setup a new account with your own email address and billing details.

There are no contracts unless you want one. The service is monthly pay as you go. As long as notice is given before each month’s renewal, the client has the option to leave at any time.

Payment is due in advance of each month of service. There are no setup fees charged in month one as it is included in first month’s management fee.

Out of Scope Work - Extra Fees

We can provide these services for an extra fee. However, the are out of scope within the standard PPC platforms. 

Web design and development can be provided if required at an additional fee). For example, landing page design, web hosting or web programming

I am item content. Click edit button to change this text. Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

For example- advanced Google Tag Manager programming – for example, to set up dynamic remarketing ad format. The preferred solutions are to use plugins or the website developer-with Tag Manager development is also an option for setting up dynamic remarketing. (Most CMS and Shopping platforms have plugins).

The setup of new accounts for Google Webmaster, Google My Business and Google Merchant Center Shop is also an additional fee if required. Training Services are available at an additional charge at the same hourly fee if required.

Google Business Places and Bing Business Places can be used with location ad extensions. We can provide the setup of these additional services for an extra fee.

SEO (Search Engine Optimisation) services are not provided as part of our standard PPC Contracts. We can provide local SEO services for an additional fee.

We can provide basic landing page testing with Google Optimize as part of the PPC Services. For example, split URL testing (two different URL’s). 

More advanced CRO services such as Multi-variate testing and session recording can be provided at an additional charge.

Didn't answer your question?

If you have any other questions, not covered under this FAQ list, you can email us or request a callback. 

The Right to Refuse Service

We work with most companies, but we do reserve the right to decline taking on a new client or completing a free audit if we are too busy or do not believe in a business model (For example, payday loans, instant get rich schemes such as Forex trading, binary options or the health industry without proof of solutions).

Free Callback

What would you like to learn more about?
Scroll to Top