Terms of service & FAQ
Frequently asked questions (FAQ) & terms of service (TOS)
Free Audits & Reviews
We will require temporary agency manager access to your advertising account/s, for example, Google Ads, Facebook Ads, Bing Ads and sometimes Google Analytics. We shall send an invite for access and can provide assistance once booked.
To be eligible your company should have used AdWords for over 30 days. We do reserve the right to provide the free audit. This is rarely the case but see below for more details.
For budgetary purposes, pricing is listed on our services pages. We charge based on the targeting features setup and managed, essentially how many hours are required each month. A minimum of 5 hours are required for monthly management
We provide fixed plans and also custom plans.
No long term contracts unless you want one! The monthly subscription payment is due in advance of each month. The management fee is derived from the number of hours required to set up and manage the targeting features used. Budgetary pricing is provided on the respective services pages.
Some project such as web development or graphic design are taken as ad-hoc payments if required by quote and invoice. .
We offer both direct debit or bank transfer payments.
We back up our work with a no quibble, 100% money back guarantee – if you are anything less than highly satisfied within 14 days, just let us know and we will provide a full refund. This is our quality guarantee to all new clients.
*NB to be eligible for this offer, you your advertising spend has to be more than 5K each month. Small accounts are not eligible as they may not need long term management.
Your company credit card is billed directly by Google, Facebook, LinkedIn, Twitter et all – for the traffic purchased. We only charge for the management services.
If you have never advertised with AdWords we can setup a new account with your own email address and billing details.
Out of Scope Work - Extra Services
Some of these services are included within various PPC management services – but as standard implementations. (Each one has specific details below). For more advanced setup, we can provide these services for an extra fee of a set number of hours.
Web design and development can be provided at an additional fee). For example, landing page design, web hosting or web programming.
Graphic design and development can be provided at an additional fee). For example, Image design or edited by a graphic designer.
We do standard implementation included within other services such as Google Ads Management.
Advanced Google Tag Manager programming – for example, to set up dynamic remarketing ad format may require an additional fee. (Most CMS and Shopping platforms also have plugins for advanced set ups).
The setup of new accounts for Google Webmaster and Google Merchant Center Shop is also an additional fee if required.
Google Business Places and Bing Business Places can be used with location ad extensions. We can provide the setup of these additional services for an extra fee.
SEO (Search Engine Optimisation) services are not provided as part of our standard PPC contracts. We can provide local SEO services for an additional fee.
We provide a range of CRO Services. We can start with basic landing page testing with Google Optimize as part of the PPC Services. For example, split URL testing (two different URL’s).
More advanced CRO services such as Multi-variate testing and session recording can be provided at an additional charge.
Training Services are available at an additional charge at the same hourly fee if required.
Didn't answer your question?
If you have any other questions, not covered under this FAQ list, you can email us or request a callback.
Industries We Work with
We work with most companies. However, we do reserve the right to decline taking new services or completing a free audit- if we are too busy or do not believe in a business model. For example, industries that we do not work in include payday loans, instant get rich schemes such as forex trading, binary options or the health industry without third party endorsement etc.